IMPORTANT NOTE: For health and safety reasons, returns or refunds are not available on non-medical Masks.
PAPILLON BLANC wants you to be completely satisfied with your purchase. All returns must be requested within 30 days from date of receipt, unless the items are noted as FINAL SALE. Return packages must be postmarked no later than 30 days from date of original purchase. Regularly priced merchandise may be returned for a full refund within the aforementioned time period. All items marked FINAL SALE cannot be returned at any time.
Please note we are unable to accept returns for items purchased at other retail locations or other websites. We are unable to accommodate merchandise exchanges.
All tags, including the price tag must be fully attached to returned items. All items should be returned in their original, undamaged packaging. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.
Refunds may only be issued in the same form as was utilized for payment. Please note that we do not refund original or return shipping charges. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express that allows you to track your package. We are unable to accept a return COD. Please note that it may take up to ten business days for your refund to be processed.
Please note that during promotion periods, promotional offers cannot be applied towards previous purchases.
To process a return, simply go to: returns.papillonblanc.com. Once on the page, you’ll be required to enter your email address or shipping address zip code and order number. You’ll then select the items you desire to return. Once you complete the step by step return request process, you’ll receive a shipping label.
Please note, if your item(s) are final sale and/or outside the 30 day return period, you will not be able to use our automated returns process. Please email firstname.lastname@example.org if you have any questions regarding either use case.
For assistance with your international returns, outside the continental USA, please contact email@example.com.
Adhere the shipping label to your package and ship back as instructed. All product must be unworn with all original tags still attached as noted above.
Since we do not offer exchanges, you will receive an Instant Refund offer. This is a courtesy credit we're extending to you should you want to put your original funds toward something new without having to wait for your return to be processed!
You will receive a refund for any outstanding Instant refund balance after your return is received meaning if you do not use the credit we're extending you, your return will be processed and refunded as expected to the original form of payment.
Once your package has been received, please allow 48-72 hours for processing to be complete.
Should you have any questions, please email firstname.lastname@example.org.Claims for packages lost or damaged in transit must be made by the shipper. PAPILLON BLANC is not responsible for delays in shipping or delivery due to forces outside our control such as weather. PAPILLON BLANC does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet that above return requirements at PAPILLON BLANC's sole discretion.
Should you receive an item that is not in perfect condition please contact customer care at email@example.com immediately.